Return & Refund Policy

Every product sold here is a digital licence, subscription, or top-up delivered electronically. Because delivery is immediate and irreversible once a key has been revealed, refunds are governed by the conditions below.

• A refund may be requested before your licence or key has been delivered.
• Once a key has been shared or an account has been upgraded, the sale is final unless a warranty issue applies.
• Requests must be raised within 48 hours of the order being placed.

If a licence stops working during its advertised term for reasons within our control, we replace it at no cost. Replacement is the first remedy we offer, and it resolves the large majority of cases.

• Report the problem with your order number and a screenshot of the error.
• We verify the issue with the vendor before issuing a replacement.
• If no replacement is available, a full refund is issued instead.

Refunds are not issued in the following situations:

• The key was delivered and has already been redeemed successfully.
• The customer changed their mind after delivery, or bought the wrong region or tier.
• The subscription was suspended because of a terms-of-service violation by the customer.
• The request is made after the 48-hour window has closed.

Send your order number, the payment method used, and the Transaction ID to etoolsbd@gmail.com, or message us on WhatsApp. We reply to every request within one business day.

Approved refunds are returned to the same bKash, Nagad, or Rocket number that funded the order, normally within 3–5 business days.